Privacy Policy

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Effective Date: May 19, 2026

1. Commitment to Privacy

Rise Renovations and Decks Ltd. is committed to  protecting the privacy and security of personal information in accordance with British Columbia’s Personal Information Protection Act (PIPA). 

We collect, use, and disclose personal information only for purposes that a reasonable person would consider appropriate in the circumstances. 

2. Information we collect

We may collect the following personal information: 

• Name 
• Phone number 
• Email address 
• Home or project address 
• Billing and payment information 
• Project details and renovation preferences 
• Photos of project sites 
• Communications submitted through contact forms 
• Employment or subcontractor information (if hiring)

3. How information is collected

Information may be collected through: 

• Website contact forms 
• Phone calls 
• Email inquiries 
• In-person consultations 
• Contracts and invoices 
• Job site visits 
• Social media inquiries

4. Why information is collected

We collect personal information for the following purposes:

• Providing estimates and quotes 
• Scheduling consultations 
• Completing renovation and construction work 
• Processing payments 
• Communicating with clients 
• Warranty and service follow-up 
• Marketing communications (where consent has been provided) 
• Improving website performance and customer experience 
• Maintaining project and business records

5. Consent

By submitting information to us, customers consent to the collection, use, and disclosure of information as described in the Privacy Policy.  

• Consent may be withdrawn at any time (subject to legal or contractual obligations)
• Marketing emails may be unsubscribed from at any time using the unsubscribe link or by contacting us directly
• We only collect information reasonably necessary for legitimate business purposes

6. Sharing information with third parties

We do not sell personal information to third parties. 

 We may share personal information where necessary to provide services or comply with legal obligations, including with: 

• subcontractors
• suppliers 
• accountants/bookkeepers
• payment processors
• cloud software and storage providers
• government or regulatory authorities where required by law

7. Photos and Project Marketing

We may photograph or document projects for quality assurance, project records, or marketing purposes.

We will not publicly identify homeowners by name, address, or other identifying information without consent.

Project photos may be used for:

• before-and-after project showcases
• social media content
• Website portfolio or gallery use
• Promotional and advertising materials

Clients may request that their project images not be used for marketing purposes by notifying us in writing. 

8. Security Measures

In accordance with PIPA, we take reasonable security measures to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, or disposal.

Security measures may include:

• password-protected systems,
• limited employee access to information
• secure cloud storage
• locked filing cabinets
• encrypted payment systems
• secure disposal of records when no longer required

9. Retention

We retain personal information only as long as necessary for business, legal, tax, warranty, insurance, or record-keeping purposes.

When personal information is no longer required, it will be securely destroyed or anonymized.

10. Access and Correction Rights

Under PIPA, individuals have the right to request access to their personal information and request corrections if the information is inaccurate.

Requests may be submitted by email to:
admin@riserenos.ca

We may require verification of identity before providing access to personal information.

11. Privacy Office / Contact Information

Questions, concerns, or requests regarding this Privacy Policy or the handling of personal information may be directed to:

Rise Renovations and Decks Ltd.
Email: admin@riserenos.ca

Phone: 236-464-9776

12. Website cookies and analytics

Our website may use cookies, analytics tools, or similar technologies to improve website functionality and understand visitor behavior.

These technologies may collect non-identifying technical information such as:

• Browser type 
• Device information 
• Pages visited 
• Time spent on the website 
• General geographic location 

Users may disable cookies through their browser settings, although some website features may not function properly.

13. Updates to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or services.

The most current version will always be posted on our website with the updated effective date.